How to Lodge a Complaint
At The Montessori School Kingsley, we value open communication and aim to resolve concerns promptly and effectively.
Why is the complaint process important?
Sometimes, families or students may feel unsure of something or have a complaint they wish to raise with us. It is important to us to receive this feedback so we can address any issues or provide communication to support positive relationships. We encourage parents and caregivers to support the students in raising their complaints. All complaints will be heard, and will be investigated, and responded to by the person responsible. We do prefer to speak face to face, but complaints may also be made in writing, over the phone, or anonymously in writing. The level of investigation or response may be affected by the way in which the complaint is shared. Although they still provide important feedback, anonymous complaints will be harder to investigate and resolve.
How to raise a complaint?
Most issues you can raise directly with the class teacher. Some issues may need to be brought to the School Office, to the Business Manager, or directly to the Principal. Complaints about the Principal should be directed to the Chair of the Board. If you are ever in doubt about how to raise a complaint, please ask a staff member to assist you. Below, you will find flow charts outlining how families can raise complaints, as well as how our students, both younger and older, can voice their concerns
Families Complaint Process
Pre-Primary, Lower Primary and Upper Primary Student Complaint Process
Lower Secondary and International Baccalaureate Student Complaint Process
